CUSTOMER SERVICE

How can we help you?

You can handle many questions yourself below. Still having trouble? Ask your question via the form.

REPLY WITHIN 8 WORKING HOURS

4.5 out of 5 stars on Trustpilot Opens in a new window.

Arrange it yourself quickly

Ordered via bol.com?

You can arrange returns and invoices in your bol account. If you have a question about your order or your projector, please feel free to email us at lumenix@evd-group.nl, including your bol order number. You are welcome to include a photo or video.

MESSAGE

Ask your question

First choose what your question is about. Then we only ask for what we need.

What is your question about?*

I'm not sure which projector to choose My order My projector isn't working properly Return or exchange Business or partnership Something else

Tip: the choice assistant finds the projector that suits you in 1 minute

Start the choice assistant

Your message goes straight to Dion

For business orders, partnerships and press. Ordering for your business? Also take a look at our Business orders page.

Returns and exchanges are quickest via the returns portal

Register your return there and get your label straight away.

Register a return

Broken, wrong or delivered late? Choose 'My projector isn't working properly'. Then we'll create the return label.

Where did you order?*

lumenix-beamers.nl bol.com Another store

Order number*

4 digits, in your confirmation email

Which model?*

ONE NEO AIR VISION Older model I don't know

Company (optional)

Your question*

Do you have a video or photo? Email it to lumenix@evd-group.nl with your order number, or send it along when you get our reply.

Your name*

Your email address*

This is where we'll send our reply.

We only use your details to answer your question.

Prefer to email us yourself?

Email

lumenix@evd-group.nl

Reply within 8 working hours. You can attach a photo or video.

Email us

When are we available?

Monday to Friday 09:00 to 17:00

Saturday and Sunday Closed

Feel free to send a message at the weekend. We'll pick it up on Monday.

QUESTIONS

Frequently Asked Questions

When will my order be delivered?

Orders placed on business days before 8:00 PM will be delivered the next business day in the Netherlands. Delivery in Belgium takes two business days. You will receive a track-and-trace by email.

How do I return something?

Register your return within 30 days in the returns portal. You will receive the label and the address there. Never send a package to our office yourself.

My projector is broken. What now?

Email us your order number and a short video of the issue. We will resolve it within the 2-year warranty period. In case of a defect, you pay nothing for the return shipping.

Where can I find the manual?

On the Manuals and downloads page. Choose your projector there and download the manual. The model name can be found on your projector itself.

I ordered via bol.com. Who should I contact?

You can manage returns and invoices in your bol account. Do you have a question about your order or your projector? Feel free to email us, including your bol order number. You are welcome to include a photo or video.

Can I come by or pick something up?

No. We do not have a shop or pickup point. Everything is handled by mail.

Can I have an invoice issued in my company name?

Yes. Email us your order number and the company name, and we will update the name on the invoice.

Business or collaboration

Company details

Lumenix is a brand of EVD Group B.V.Noordzeelaan 50, 8017 JW Zwolle, the NetherlandsChamber of Commerce (KvK) 97565172 · VAT NL868113219B01lumenix@evd-group.nl · +31 6 29 01 73 52

This is our office. Not a shop, not a pick-up point and not a return address. Returns always go through the returns portal.