Manuals and downloads

Install the app directly on the projector and log in there. Mirroring from your phone does not work with paid services: they block it. Still not working? Turn the projector on with Wi-Fi, restart it, and leave it on for 10 to 20 minutes so it can update.

Focus the image and place the projector directly in front of the wall. Correct a slanted image using the keystone correction in the settings.

Replace the batteries and pair it again. Instructions on how to do this can be found in the manual for your model.

Pair your Bluetooth speaker via the projector's Bluetooth settings. No sound via HDMI? Set the audio on your laptop or TV box to HDMI.

Hold down the power button on the projector for 10 seconds. Does it keep hanging? Email us a short video of the startup process.

Gently clean the lens with a dry microfiber cloth. Is the spot still there? Email us a photo and we will take a look with you.

Restore the AIR to its factory settings. Is it failing to do so because it is frozen? Email us, and we will send you the step-by-step guide for a reset via a USB stick.

Reset the AIR to its factory settings and then install the update via Settings.

Adjust the projection mode in the settings. The manual shows which mode suits your setup.

Replace the batteries and pair it again. Still not responding? Then a reset via USB will help: email us for the step-by-step plan.

You will always hear a fan: it cools the lamp. Keep 30 cm of clearance around it and place the projector on a sturdy, level surface. Is the noise bothering you? Connect a Bluetooth speaker and place it closer to you than the projector. Is it rattling or clicking? Email us a video.

The ONE is made for a dark room: close the curtains and turn off the lights. A smaller image is brighter, so place the projector closer to the wall. The image is clearer on a white, matte surface or a projection screen than on a colored wall.

The ONE does not focus automatically. Turn the focus wheel on the projector until the image is sharp. If that does not work, move it slightly further from the wall and clean the lens with a dry microfiber cloth.

Place the projector directly in front of the wall. The ONE only corrects the height automatically. If it is positioned at an angle, adjust the image via Settings → Projection → Manual keystone correction. Upside down or mounted on the ceiling? Select the correct Installation mode in the same menu.

Open Screen sharing (ScreenCast) on the home screen and select AirPlay (iPhone) or Miracast (Android). Then turn on screen mirroring on your phone and select the projector. Your phone and the projector must be on the same Wi-Fi network. Netflix, Disney+ and other paid services block mirroring: install that app on the projector itself, via the App Store or the Google Play Store.

Use the Google Play Store. It is on your ONE, just not on the home screen. Press the plus (+) at the bottom of the home screen and choose Google Play Store. Open the Play Store, sign in with your Google account and install the app you want to use.

Batteries are not included: insert two AAA batteries and pay attention to the plus and minus signs. The remote control uses infrared, so point it at the projector without any obstructions in between. Pairing is not necessary.

Disney+ will update automatically on your NEO. If you installed Disney+ yourself, please remove it first. Turn on the NEO with Wi-Fi, restart it, and leave it on for 10 to 20 minutes. After that, Disney+ will appear under My Apps; click Accept if prompted. Not working? Send us an email.

First, check for an update in the settings (Online Upgrade). If that does not help, reset the NEO to factory settings and reinstall the app via the Play Store. Does the issue persist? Email us, and we will prepare an update for your projector.

After switching on or moving, wait for the autofocus to finish. Still blurry? Adjust using the focus buttons on the remote control. Crooked image: place the NEO directly in front of the wall. In the projection settings, choose between automatic, four-corner, or manual for Keystone.

Batteries are not included: please insert AAA batteries. Then pair it again: press and hold the left and right arrows simultaneously for a few seconds until the light on the projector flashes. Is it still not working? Email us a short video.

Open J-Share on the NEO and turn on AirPlay, Miracast, and GoogleCast. On your phone, select the projector (EShare followed by a number) in the screen sharing settings. The phone and projector must be on the same Wi-Fi network. Netflix, Disney+, and other paid services block mirroring: install these apps on the projector itself.

Usually, that is dust on the inside of the lens. There is a small cover on the side of the NEO: unscrew it with a coin and remove the dust with a cotton swab. Does the spot remain, or do you see a yellow or brown stain? Email us a photo.

You will always hear a fan: it cools the lamp. Keep 30 cm of clearance around it and use the NEO for a maximum of 4 hours at a time. Is the noise bothering you? Connect a Bluetooth speaker and place it closer to you than the projector. Is it rattling or clicking? Email us a video.

Batteries are not included: please insert them first. Pair it afterwards: hold it close to the projector and press Home and Back simultaneously for about 10 seconds, until you see a checkmark on the screen. Still not working? Email us.

The VISION focuses automatically after being switched on or moved. Still blurry? Hold down a focus button on the remote control to adjust coarsely and press briefly for fine adjustment. Crooked image: place it straight in front of the wall, or turn off Auto Keystone in the projector settings and adjust the four corners yourself.

Running apps on Google TV: select the Google TV tile on the home screen, log in with your Google account, and install the app there. You can cast from your phone using the cast button in the app. Your phone and Google TV must be on the same Wi-Fi network.

Select the correct projection mode in the projector settings: front, rear, ceiling front, or ceiling rear. Use the left and right arrow keys to toggle.