Complaints page

Complaints procedure

It is always possible that something does not go entirely as planned. We recommend that you first notify us of any complaints by sending an email to  klantenservice@lumenix-beamers.nl.

We take every complaint seriously and do our best to find a suitable solution together.

After receiving your complaint, you will receive a substantive response within 14 days. If your complaint requires more time, we will inform you of this.

Independent mediation

If this does not lead to a satisfactory solution, you can submit your dispute for mediation via WebwinkelKeur at:  https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil

WebwinkelKeur acts as an independent third party and helps consumers and entrepreneurs resolve disputes.

Dispute resolution procedure via the EU

As of February 15, 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This platform can be found at:  https://ec.europa.eu/consumers/odr

If your complaint has not yet been dealt with elsewhere, you are free to submit your complaint via the European Union platform.

Please note: a complaint does not suspend your payment obligation.
The Lumenix Warranty

Try it risk-free for 30 days

Bring the cinema home and test it on your own terms. If you don't like it, you can easily return it. No questions asked. No stress.

 PROBEER HET ZONDER RISICO

Secure Checkout

Gratis verzending

Easy Returns

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Frequently Asked Questions

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We are ready to help you!

Contact customer service
How easy is it to install the Lumenix projector?

Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know. We will do our best to find a good solution together with you.
Do I need extra devices to stream?

We cannot accept returns on certain items. This is clearly indicated before purchase.
Can Lumenix replace my TV?

We will ship your order as soon as possible. Once your order has shipped, you will receive an email with more information. Delivery times depend on your location.
Does it support screen mirroring?

Our products are produced both locally and globally. We carefully select our production partners to ensure that our products are of high quality and fairly priced.
Does it make a lot of noise while running?

Shipping costs are calculated based on your location and the items in your order. You will always know the shipping costs before completing your purchase.