RETURNS

Doesn't it suit you after all? Send it back.

You have a 30-day cooling-off period, starting the day after receipt. Below, you can find the costs and register your return.

Register return

What do you want to do?

Ordered via bol.com?

Then arrange your return in your bol account, under your order. Our returns portal only works for orders placed on lumenix-beamers.nl.

HOW IT WORKS

Back in four steps

  1. 1. Register your return

    Enter your order number and email address and select the products you wish to return.

  2. 2. Choose refund or store credit

    For a refund, you pay €6.95 for the label. With store credit, the label is free.

  3. 3. Choose your label

    PostNL, DHL, or DPD. For some options, you don't need a printer.

  4. 4. Drop off your package

    Pack everything up completely and drop it off at a service point within 14 days.

Register return

Register your return

Your order number is in your confirmation email. The four digits are sufficient.

Having trouble? Email us at lumenix@evd-group.nl with your order number.

Good to know

  • 30-day reflection periodFrom the day after receipt. After your registration, you have 14 days to send your package.
  • What it costsRefund: you pay for the label, €6.95. Store credit: free. Damaged, incorrect, or late delivery: free.
  • Send everything alongWith remote control, cables, and whatever else was in the box. Preferably in the original box.
  • You are welcome to try it outJust like in a store. If you use it more than necessary to try it out, we may withhold a portion of the amount.
  • Your money backWithin 14 days of your notification, via your own payment method. We may wait until we have received your package or until you have provided proof that you have sent it.

QUESTIONS

Questions about returns

Can I return items without a printer?

Yes. In the portal, choose a label without a printer for PostNL or DHL. You then have a code scanned at the service point.

Can I cancel without the portal?

Yes. Email us within 30 days of receipt stating that you are cancelling your order, including your order number. You may also use the model form. We will then let you know how to return it.

I bought a set. Can I return one part?

In the portal, you register a set in its entirety. Would you like to return just one part? Please email us with your order number.

My money hasn't been refunded yet. What now?

Email us your order number and your return number. It starts with RE. We will look into it for you.

I ordered via bol.com.

Then you arrange your return in your bol account, with your order. You will receive the label via email from bol. Also check your spam folder.

What if it breaks after 30 days?

You have a 2-year warranty from your date of purchase. Email us a short video with your order number. If it is defective, we will arrange for a repair or a replacement. Your legal rights always remain applicable.

Can't figure it out?

Email us via the contact form, including your order number. You will receive a response within 8 working hours on business days.

To the contact form